Internal personnel training

Organization executives of different levels, project managers, sales and customer service personnel, marketing and human resources specialists, mentors and lawyers have attended and improved their competencies in the following internal personnel training projects:

EFFICIENCY MANAGEMENT / HUMAN RESOURCE MANAGEMENT
TRAINING TOPICS:

  • Leadership excellence. Communication psychology with subordinates;
  • Effective influence. Leadership;
  • Training of leadership skills and organization of work with personnel;
  • Organization of work with personnel. Employee performance assessment;
  • Employee performance assessment. Psychological aspects of Interview evaluation;
  • Employee motivation and its systems;
  • Personnel selection. Psychological techniques and common mistakes;
  • Personnel training. How to become a professional teacher?
  • Organization of production;
  • Work organization and delegation;
  • Work time planning and its rational use;
  • Leadership and effective work in a team;
  • Team efficiency enhancement: new approach and self-knowledge (non-traditional types of pursuit);
  • Conflict management and prevention;
  • Management of psychological tension at work;
  • Conduction of meetings;
  • Identification of general and managerial competencies;
  • General and managerial competencies and training;
  • Business communication in organization;
  • Improvement of the competiveness of the company based on business intelligence models;
  • Strategic management: an opportunity to view business in a different way;
  • Towards modern organization (series of seminars);
  • Creative way of solving problems.
SALES TECHNIQUES. CUSTOMER SERVICE EFFICIENCY
TRAINING TOPICS:
 
  • Personal selling techniques. Negotiations in sales procedures (licensed UK program);
  • Conduction of negotiations. Effective influence;
  • The main working principles with customers (licensed UK program);
  • Management of complicated customer service situations;
  • Communication over phone, Telesales;
  • Effective presentation;
  • Effective customer service and sales outlets, stores (licensed UK program);
LEGAL ENVIRONMENT OF BUSINESS
TRAINING TOPICS:
 
  • Debt prevention and recovery. Creditor’s interest protection and defense;
  • Consumer rights protection; Seller’s rights and responsibility;
  • Employee dismissal legal aspects and practical tips;
MARKETING. CUSTOMER RELATIONSHIP MANAGEMENT
TRAINING TOPICS:
 
  • Principles of strategic management. Introduction of a new product. Pricing;
  • Guerrilla Marketing;
  • Customer relationship management: saving a customer and bringing him/her back (CRM);
  • Customer expectation formation and satisfaction assessment;
  • Customer relationship management. Profitability assessment;
  • The main principles of strategic marketing;
  • Business to business marketing peculiarities;
TOPICS ON PERSONALITY TRAINING:
 
  • Personality development. Creativity development;
At you request, we will be happy to send you the topic details of your interest of internal training programs.
 
Collaborating with you we will adapt already developed internal training programs for your company’s needs or prepare new ones.
 
We will be happy to discuss your needs and contribute to the overall creative process adapting a designated internal training program.
 
Palmira Sirusiene
Managing Partner
Cell phone: +370 687 36287
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